Refund policy

Priory Access Ltd Returns Policy

Company Details
Priory Access Ltd
95A Allerton Road
Liverpool
L18 2DD
Tel: +44 151 453 4537
Email: sales@alarm-diallers.com

Our Returns Policy

We want you to be completely satisfied with your purchase. That’s why we offer a 60-day returns period on all standard products.

You have 60 days from the date of delivery to request a return.

Eligibility

To be eligible for a return:

Your item must be in the same condition as received – unused, with original packaging, and any tags or accessories included.
A proof of purchase (invoice or order confirmation) must be provided.

How to Start a Return

Please contact us at sales@alarm-diallers.com or call +44 151 453 4537 before sending back any items.

If your return is accepted, we’ll provide a prepaid return shipping label and instructions.
Items returned without prior approval cannot be accepted.

All returns should be sent to:

Priory Access Ltd
95A Allerton Road
Liverpool
L18 2DD

Warranty

All products are supplied with a 2-year Return-to-Base (RTB) repair or refund warranty.
If your product develops a fault within 2 years, we will repair, replace, or refund it at no cost to you.

Damages and Issues

Please inspect your order on delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Exceptions

Some items are not eligible for return:

Custom or special-order products
Gift cards and clearance/sale items
Hazardous materials (e.g. batteries shipped separately, flammable liquids, gases)

If you’re unsure whether your product can be returned, please contact us.

Exchanges

For the fastest turnaround, return your unwanted item for a refund, then place a new order for the replacement.

Refunds

Once your return is received and inspected, we’ll notify you of approval.
Approved refunds will be processed automatically to your original payment method. Please allow a few days for your bank or card provider to complete the transaction.